Returns and Exchanges Policy – Nophas.com
At Nophas.com, we understand that sometimes items may not meet your expectations. Our Returns and Exchanges Policy is designed to make the process as smooth as possible. Please review the details below and feel free to contact us if you have any questions.
Returns: If you’re not completely satisfied with your purchase, you may return it within [X] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Exchanges: We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, please contact us within [X] days of receiving your order.
Contact Nophas.com for Returns and Exchanges:
- Phone: +86 16537947259
- Email: [email protected]
Return/Exchange Address: Room 320, 3rd Floor, Building A, South China Science and Technology Park, No. 3014 Banxuegang Avenue, Bantian Community, Bantian Street, Longgang District, Shenzhen City.
Return/Exchange Process:
- Contact RMWares through the provided phone or email to initiate the return/exchange process.
- Clearly state the reason for the return/exchange and provide relevant order details.
- Once approved, carefully package the item with its original packaging and include a copy of the order confirmation.
- Ship the item to the provided return/exchange address.
Return/Exchange Shipping Costs:
- If the return/exchange is due to an error on our part, Nophas.com will cover the return shipping costs.
- If the return/exchange is due to customer preference or a non-defective item, the customer is responsible for the return shipping costs.
Refunds and Processing: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow [X] business days for the refund to reflect in your account.
Important Notes:
- We recommend using a trackable shipping method for returns/exchanges to ensure your item reaches us safely.
- Nophas.com reserves the right to deny returns/exchanges that do not meet our policy criteria.
We value your satisfaction at Nophas.com and are committed to making the return/exchange process hassle-free. If you have any further questions or concerns, please don’t hesitate to reach out to us.